Free Pickup & Drop Service
Now you don’t need to take the effort of visiting a service center—we’ll arrange to have your product picked up from your doorstep!
A transaction is incomplete if it does not take into account the after-sales service. At XElectron, we believe in providing the best possible service to our customers. That is why we offer Free Pickup & Drop Warranty Service for all our products.
The process is as follows:
Warranty Service Process
1. Contact Customer Care
If you face any issue with your product, please contact us at:
Helpline: +91 120-4550655
WhatsApp: +91 8527312304
Email: customercare@xelectron.com
Customer Support Timings: 10:00 AM to 6:00 PM
2. Remote Assistance
Our Customer Care team will assist you over the phone, WhatsApp, or email. In many cases, product-related issues can be resolved remotely without requiring the product to be sent to our Service Center.
3. Doorstep Pickup
If the issue cannot be resolved remotely, you will be asked to provide your address and other required details to our Customer Care Executive. A reverse pickup will then be arranged by XElectron on your behalf.
4. Service / Replacement
Once the product reaches our Service Center, it will be inspected. Depending on the nature of the issue and the applicable warranty terms, the product will be repaired or replaced.
5. Quality Check
After the issue has been resolved, the product will undergo a quality check to ensure proper functioning and minimize the possibility of recurring issues.
6. Return Delivery
Once the service process and quality check are completed, the product will be shipped back to you through one of our logistics partners.
The complete process generally takes 7–14 working days.
Important Note
If the product is inspected and found to have no fault or defect, the customer may be required to bear the applicable logistics and shipping charges.
Essentials Required for Warranty Service
Please keep the following items/details ready:
- Invoice / Bill
- XElectron Product Box – Preferred, as it provides better protection during transit
- Product Serial Number / IMEI Number, wherever applicable
- A written note describing the issue with the product, to be placed inside the package
Packaging Instructions
To ensure the safe transportation of your XElectron product, please follow these instructions carefully:
- Pack the product in the original XElectron product box (preferred) or another sturdy, hard cardboard box.
- The box should not be significantly larger than the product. This helps prevent the product from moving or shaking inside the package during transit.
- Properly cushion and protect the product using at least two layers of bubble wrap or thermocol.
- Make sure the product is securely packed and cannot move freely inside the box.
Important: Transit Damage
Please note that if the product is found to be damaged, broken, liquid-damaged, or burnt during inspection, such damage will not be covered under the company warranty.
In such cases, the applicable pickup and return courier charges will be payable by the customer.
Therefore, we strongly recommend that you record a short video while packing the product and take utmost care to ensure that it is securely packed and protected during transportation.
Accessories
Please do not send any accessories along with the product unless specifically requested by our Customer Care team.
XElectron requires only the product for servicing. If any accessories are sent along with the product without prior instruction, XElectron will not be responsible for returning those accessories.
We appreciate your cooperation in following these instructions.
Proper packaging is essential to ensure the safe transit of your product. Any damage caused during transportation due to inadequate or improper packaging will not be covered under the company warranty. The responsibility for properly packaging the product rests with the customer.
Doorstep Pickup & Drop Availability
Doorstep Pickup & Drop service is available across all PIN codes, subject to logistics serviceability.
Customers may also choose to ship the product directly to our Service Center if they prefer.